We do not skimp on money wheel materials. We use an exterior sign grade wood substrate that resists moisture preventing warping and swelling. Our pins are custom machined exclusively for our prize wheels and double mounted for a brighter, attention grabbing sound.The prize wheel’s indicator is made of a solid piece of machine-able plastic material guaranteed to last for as long as you own your wheel of fortune. The hard plastic is mounted on a polyurethane strap that keeps it’s flexibility for years. The bearing is hidden using a double mounting process so that it cannot become separated from the wheel unless you want it to and it is guaranteed for as long as you own your prize wheel. The stand is attractive, anodized aluminum for lots of strength and little weight. PromoQuip’s prize wheels are built to last a very long time and look great doing it. You pay more but you get more than your money’s worth.
All PromoQuip’s products are warrantied for 2 years form the date of delivery against workmanship and materials with a few exceptions.
- Flexible money booths are warrantied for 1 year (flexible booth only).
- Money booth blowers are warrantied for 3 years.
- Prize wheel bearings are warrantied for as long as you own the prize wheel.
- Bean bags are not warrantied.
- Products are not warrantied against damage or misuse.
Standard shipping is done using the best and most cost-effective method for the item and its destination. Small packages will normally ship by FedEx or USPS. Larger items will be palletized and shipped by freight carrier.
A variety of shipping upgrades is available in the case of rush orders and deadlines. nominal fees apply.
Unanticipated ancillary fees may sometimes be applied. These include, but are not limited to, lift gate charges, waiting charges, residential vs. business delivery fees and inside delivery fees. These will be billed to the client after delivery. We will attempt to avoid these extra fees by asking you as much as we can about your particular shipping situation. Please help by making us aware of any unique shipping conditions surrounding your delivery.
For further information, please call us at 866-538-3152.
Returns and replacements:
Because all our products are customized for the individual customer, and because we also rent our equipment, returns are not allowed. Exceptions can be made on a case-by-case basis.
Turnaround times are at least 2 weeks and begin on the date of the final approval of the artwork not when the order is placed. For this reason, please submit your artwork for our review as quickly as possible.
Rush orders may be requested at the following rates: 2 days turnaround; 30% of list price. 3-10-day turnaround; 20% of list price.
More on shipping:
Shipping quotes are not estimates. What we quote you for shipping is what you will be charged. The only exceptions are unforeseen ancillary fees which we will work to avoid when making the original rate quote.
Schedule a Consultation
Leverage our 18+ years in the industry to feel confident at your next event.
Toll Free 866-538-3152
“You are the best. I really appreciate your time and assistance. i will definitely keep you guys in mind for any other products and will refer you to anyone that may need some of the products as well. You are awesome!!! Thank you!!”
“I would like to thank PromoQuip for their high quality prize wheel. We used it at a benefit golf outing to help raise money for a cancer patient. It was a big hit, and I was really impressed with how well it was built. I highly recommend using PromoQuip’s promotional equipment for any fundraising event”
“We’ve purchased a number of PromoQuip’s prize wheels for our facilities and are very pleased with the quality of the product and the positive impact they have on our promotions”
Frequently Asked Questions
What is your backorder policy for out-of-stock items?
In the event an item is temporarily out of stock when you place your order, we will check on deliverability with our manufacturer and choose the most rapid method to deliver your items possible. In instances where two shipments are required, we will special order the item and absorb the additional shipping costs at no charge to you. Note that we keep any item(s) on order, unless you instruct us otherwise or the manufacturer informs us the item is not timely available.
I am purchasing items as a third party delivery and the recipient shares an email address with me. Will the confirmation email contain order specifics?
Yes, e-mail order and shipping confirmations will contain information about individual items in your order.
Can I place my order via e-mail?
For your security, do not at any time include your credit card number or any other sensitive customer information in an e-mail to us, or any other merchant. If you do not wish to use our secure server, you can always place your order over the phone by calling 1-866-538-3152, or by mail to PromoQuip.com.
Do you accept international orders?
Yes! We are pleased to process orders for foreign governments, businesses and consumers. Please call us toll-free at 1-866-538-3152 to place your order.
Is everything on the site "in-stock" for immediate shipment?
While we regularly fill more than 99% of our customers’ orders from our huge in-stock inventory, there are times when heavy demand will temporarily put us in an out-of-stock situation on high demand items included in an individual order. In such events, we immediately place a fill-in order with the manufacturer to replenish stock, or in the alternative, instruct the manufacturer to ship directly to you as the manufacturer makes them available, on a first in – first out basis.